I was so excited last week when I was able to get the precertification on the Prevacid. Here, a week later, it isn't working at all and I am still have heartburn and reflux. I called my doctor office to let them know of this. While I was waiting for a call back, I decided to call my prescription plan to see what can be done with this matter. My prescription plan only has generic prilosec, OTC prilosec and prevacid (after precertifiction) listed as formulary medications. When I told the lady my story and that none of these medications are controlling my gastric reflux and heartburn all she had to tell me was, "These are the only medications that are covered". When I told her that I can't have this constant heartburn without other health issues coming up and there had to be a non-formulary medication that I could take with a higher co-pay, I got put on hold. While I was on hold, my doctors office called so I hung up. My doctors office wants to schedule me for a gastroscopy with my GI doctor. I just have to wait for his office to call me now. They are unable to get me anything to help me until I can see my GI doctor and have advised me to go to the ER!!!! The hospital I work at has Nexium as the formulary. I just might go if it gets bad enough!