I am qualified to work for Firedog now! I went to the bookstore today and did a little reading about networks. I reviewed a chapter about adding your printer to your wireless network. I also learned a tip on how to link my itunes with my laptop. I took this knowledge I had read and went home to try it. Well, IT WORKED!!! I am now printing from my laptop anywhere in the house!!! I am also able to get my itunes library on my laptop. Awesome!!
I should have done that to begin with and save me some headache with the Firedog customer service. I just hope it doesn't mess up again!